Terms of Service

Last updated: 07/06/2026

These Terms of Service apply to your use of the Guppo website and your purchase of products from us.

Guppo is operated by VentureHatch LTD.
Company number: 17003594
Registered address: Tottenham Court Road, Suite 7194a, Fitzrovia, London, W1T 2EW
Phone: +442034321816
Email: help@guppo.shop

By using our website or placing an order, you agree to these Terms.

Our Products

Guppo sells kids’ swim goggles, swim accessories, and related pool-day products.

Product colors, images, packaging, and small design details may vary slightly due to screen settings, lighting, manufacturing updates, or product improvements.

Product Safety

Guppo swim products are not life-saving devices and should never be used as a substitute for adult supervision.

Children should always be supervised by a responsible adult when swimming, playing near water, or using swim products. Please check that the product fits comfortably and is used only as intended.

Orders

When you place an order, you agree that the information you provide is accurate and complete.

After your order is placed, you will receive an order confirmation email. This does not mean your order has been accepted if there is an issue with payment, stock, shipping details, suspected fraud, or pricing errors.

We reserve the right to cancel or refuse any order where necessary.

Pricing and Promotions

Prices are shown on the website at the time of purchase. We may update prices, discounts, bundles, free gifts, and promotions at any time.

If a product or offer is listed with an incorrect price due to an error, we reserve the right to correct the error and cancel affected orders if needed.

Free gifts, discounts, and bundle offers are subject to availability and may change at any time.

Payment

Payment must be completed at checkout using one of the payment methods available on our website.

Your order will not be fulfilled until payment has been successfully processed.

Shipping

Orders are usually fulfilled within 1–3 business days.

After fulfillment, shipping usually takes 5–8 business days.

Shipping times are estimates and may vary due to customs, courier delays, holidays, weather, incorrect shipping details, or other delays outside our control.

More details are available in our Shipping Policy.

Returns

We offer 30-day no-question returns.

If you are not happy with your order, contact us within 30 days of receiving it and we will help you with the return process.

More details are available in our Returns & Refunds Policy.

Customer Responsibility

You are responsible for providing a correct shipping address, reviewing your order before checkout, using the product safely and as intended, and contacting us quickly if there is an issue with your order.

Intellectual Property

All content on our website, including product images, text, branding, logos, graphics, layouts, and designs, belongs to Guppo, VentureHatch LTD, or our licensors.

You may not copy, reproduce, resell, or use our content without written permission.

Limitation of Liability

To the fullest extent permitted by law, Guppo and VentureHatch LTD are not responsible for indirect, incidental, or consequential losses related to your use of our website or products.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

Changes to These Terms

We may update these Terms from time to time. The latest version will always be posted on this page.

Contact Us

Guppo is operated by VentureHatch LTD.
Company number: 17003594
Address: Tottenham Court Road, Suite 7194a, Fitzrovia, London, W1T 2EW
Phone: +442034321816
Email: help@guppo.shop