Privacy Policy

Last updated: 07/06/2026

This Privacy Policy explains how Guppo collects, uses, and protects your personal information when you visit our website, place an order, or contact us.

Guppo is operated by VentureHatch LTD.
Company number: 17003594
Registered address: Tottenham Court Road, Suite 7194a, Fitzrovia, London, W1T 2EW
Phone: +442034321816
Email: help@guppo.shop

Information We Collect

When you visit our website or place an order, we may collect the following information:

Your name, email address, phone number, billing address, shipping address, payment details, order details, device information, IP address, browser type, and website activity such as pages viewed, products added to cart, and checkout activity.

We may also collect information when you contact us, subscribe to emails, leave a review, or interact with our ads or website.

How We Use Your Information

We use your information to:

Process and deliver your order, confirm payment, provide tracking updates, respond to customer support requests, handle returns and refunds, improve our website, prevent fraud, send order-related messages, and send marketing emails or SMS only where permitted.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email.

Payments

Payments are processed securely by our payment providers. We do not store your full card details on our website.

Cookies and Tracking

We use cookies and similar technologies to keep the website working properly, remember your preferences, understand how visitors use our site, improve our marketing, and measure ad performance.

You can control cookies through your browser settings. Some parts of the website may not work correctly if cookies are disabled.

Sharing Your Information

We may share your information with trusted service providers who help us run our business, including payment processors, shipping partners, warehouse/fulfillment partners, email/SMS platforms, analytics providers, advertising platforms, and customer support tools.

We only share information needed for these services to operate.

We may also share information where required by law, to protect our rights, or to prevent fraud.

International Transfers

Because we use third-party service providers, your information may be processed outside your country of residence. Where required, we take appropriate steps to protect your personal information.

How Long We Keep Your Information

We keep your information only as long as needed to provide our services, complete orders, comply with legal obligations, resolve disputes, and prevent fraud.

Your Rights

Depending on your location, you may have the right to request access to the personal information we hold about you, request correction, request deletion, object to certain uses, withdraw consent, or request a copy of your data.

To make a privacy request, contact us at:

[Insert support email]

Children’s Privacy

Our products are intended to be purchased by adults. We do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Contact Us

Guppo is operated by VentureHatch LTD.
Company number: 17003594
Address: Tottenham Court Road, Suite 7194a, Fitzrovia, London, W1T 2EW
Phone: +442034321816
Email: help@guppo.shop