Shipping Policy

Last updated: 07/06/2026

This Shipping Policy explains how Guppo processes and ships orders.

Guppo is operated by VentureHatch LTD.
Company number: 17003594
Registered address: Tottenham Court Road, Suite 7194a, Fitzrovia, London, W1T 2EW
Phone: +442034321816
Email: help@guppo.shop

Order Fulfillment Time

Orders are usually processed and fulfilled within:

1–3 business days

Business days do not include weekends or public holidays.

During busy periods, promotions, product launches, or holidays, fulfillment may take slightly longer.

Shipping Time

After your order has been fulfilled, delivery usually takes:

5–8 business days

This means your total estimated delivery time is usually:

6–11 business days from the date you place your order

Shipping Confirmation and Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Tracking may take some time to update after the courier receives the package.

Shipping Costs

Shipping costs, if any, are shown at checkout before you place your order.

If your order qualifies for free shipping, this will be shown at checkout.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

If you entered the wrong address, contact us as soon as possible at help@guppo.shop We cannot guarantee that an address can be changed after the order has been placed. If the order has already been fulfilled or shipped, we may not be able to redirect it.

Delays

Shipping times are estimates. Delays may happen due to courier issues, customs processing, holidays, weather, high order volume, incorrect address details, or other events outside our control.

If your order is delayed, please contact us and we will help check the status.

Lost or Missing Orders

If your tracking shows delivered but you have not received your order, please check around your delivery location, with neighbors, household members, building reception, or your local courier.

If you still cannot find it, contact us at help@guppo.shop and we will help investigate.

Contact Us

Guppo is operated by VentureHatch LTD.
Company number: 17003594
Address: Tottenham Court Road, Suite 7194a, Fitzrovia, London, W1T 2EW
Phone: +442034321816
Email: help@guppo.shop