Returns & Refunds Policy

Last updated: 07/06/2026

We want you to feel confident trying Guppo. That is why we offer 30-day no-question returns.

Guppo is operated by VentureHatch LTD.
Company number: 17003594
Registered address: Tottenham Court Road, Suite 7194a, Fitzrovia, London, W1T 2EW
Phone: +442034321816
Email: help@guppo.shop

30-Day No-Question Returns

You may request a return within 30 days of receiving your order.

You do not need to give a reason. Just contact us and we will help you through the return process.

How to Start a Return

To start a return, contact us at:

[Insert support email]

Please include:

Your order number, the email used at checkout, your name, and the item or items you want to return.

We will reply with return instructions.

Return Condition

Returned items should be sent back with all included accessories, packaging, and free gifts where applicable.

For hygiene and safety, we may not be able to accept returns that are heavily used, damaged by misuse, missing parts, or not returned with required included items.

If you are unsure, contact us and we will help.

Return Shipping

Unless your item arrived damaged, defective, or incorrect, return shipping costs are the customer’s responsibility.

If your order arrived damaged, defective, or incorrect, contact us with photos and your order number so we can help make it right.

Refunds

Once your return is received and inspected, we will notify you about your refund.

Approved refunds will be issued to your original payment method.

Please allow time for your bank or payment provider to process the refund after it has been issued.

Exchanges

If you need a different color, fit, or style, contact us at help@guppo.shop and we will help you with the best available option.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or incorrect, contact us as soon as possible with your order number and clear photos of the issue.

We will review the issue and help with a replacement, refund, or another suitable solution.

Free Gifts and Bundle Returns

If your order included a free gift as part of a bundle or promotion, the free gift may need to be returned with the main item.

If the free gift is not returned, its displayed value may be deducted from your refund where permitted.

Late Return Requests

Return requests made after 30 days may not be accepted.

Contact Us

Guppo is operated by VentureHatch LTD.
Company number: 17003594
Address: Tottenham Court Road, Suite 7194a, Fitzrovia, London, W1T 2EW
Phone: +442034321816
Email: help@guppo.com